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Terms and conditions

This legal notice applies to all purchases made by you through the website under the domain name darkessencerecords.no (the “website”). By offering to purchase products through the website you are entering into an agreement with KARISMA & DARK ESSENCE RECORDS AS, Nygårdsgaten 2, 5015 Bergen, Norway on the terms and conditions set out below. These terms and conditions of sale are additional to and not a substitute for your statutory rights.

1. PURCHASE OF PRODUCTS FROM KARISMA & DARK ESSENCE RECORDS, ONLINE

The descriptions on the website, of the products supplied by KARISMA & DARK ESSENCE RECORDS AS are necessarily subjective but are intended to give a general description of the products to the best of our knowledge. KARISMA & DARK ESSENCE RECORDS AS warrants that it has the right to supply all products offered by it on the website.

KARISMA & DARK ESSENCE RECORDS AS use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.

1 a) AVAILABILITY, PRICES AND INFORMATION ON PRODUCTS

The price of the products shall be the price listed in Euro (EUR) on the website on the date of your order (inclusive of VAT, but exclusive of delivery charges which are payable by you). All prices displayed on the website are and must be paid in full, including delivery charges, except where discounts are offered as detailed on the website.

All products are offered for sale by KARISMA & DARK ESSENCE RECORDS AS subject to availability. Some products may be temporarily out of stock, and some may be permanently out of stock. Products may be offered for pre-order prior to the release date, meaning the date the product is available in the ordinary sale. Pre-orders are delivered when the product arrives to warehouse. Some products are produced as limited editions. Such products are subject to availability and are permanently sold out after. In the event, purchaser has ordered a product that cannot be delivered, purchaser will be notified as soon as possible after we clarify that the product cannot be delivered. In such an event, KARISMA & DARK ESSENCE RECORDS AS is in no event liable for any damages.

The price of freight is calculated in the webshop for the individual order, based on the current rates of the Post, the size and weight of the shipment, and on the purchaser’s address. The cost of freight is based on which and how many items are ordered.

1 b) ORDERING

When you click on the “Finish Button” on the “Checkout” page KARISMA & DARK ESSENCE RECORDS AS will treat the order as an offer by you to purchase the products subject to these terms and conditions of sale. You are responsible for ensuring the accuracy of your order and any specific delivery instructions and if KARISMA & DARK ESSENCE RECORDS AS accepts your offer they shall supply you, subject to availability, with the quantity and specification of products set out in your order.
IKARISMA & DARK ESSENCE RECORDS AS accept your offer they shall confirm each order online via the internet or by email and such confirmation shall be KARISMA & DARK ESSENCE RECORDS AS acceptance of the contract between the parties.

1 c) DELIVERY & RETENTION OF TITLE

KARISMA & DARK ESSENCE RECORDS offer worldwide shipping. All orders are shipped post-delivery from our warehouse in Norway or in Spain, and all and costs and time of delivery are subject to current post rates and delivery times to respective zones. We cannot guarantee that a shipment arrives within the Post’s estimated times.

All products will be delivered to the address that you register or have indicated on your Klarna or PayPal account page and so far as possible in compliance with any specific delivery instructions, referred to above. The purchaser is responsible for ensuring that all information registered as part of a purchase is correct.

Whilst the risk of damage to or loss of the product(s) shall pass to you the purchaser upon leaving the premises of KARISMA & DARK ESSENCE RECORDS AS, title in the goods shall not pass until the whole purchase price including the cost of transport, has been paid in full. Customers will be responsible for paying any and all customs or import duty charges.

DELIVERY TIME
Any times quoted for delivery are approximate only and time shall not be of the essence. KARISMA & DARK ESSENCE RECORDS AS shall not be liable for any delay in delivery of the products howsoever caused.

KARISMA & DARK ESSENCE RECORDS will process your order as quickly as possible, normally within 1-4 business days, and when your order is shipped you will receive another email with your shipping information. We pack and send orders every weekday (Monday to Friday) except holidays. Orders placed on holidays will be processed the following working day. 
KARISMA & DARK ESSENCE RECORDS AS shall confirm each order in writing by sending you a printout of the order along with your products.

As a customer, you have the right to terminate a purchase if your order is delayed. If KARISMA & DARK ESSENCE RECORDS is aware of the delay, we will contact you as soon as possible regarding a new delivery date. It is up to you if want to accept waiting for the package or cancel the purchase.

1d) EXCHANGES and RETURNS

KARISMA & DARK ESSENCE RECORDS offers you the right to both return and exchange your order within 28 days, from the day you receive your order. Products on sale cannot be returned.

If any of our products fall below the high standards you expect please return them within 28 days and we will refund or exchange the item. Please have your invoice with you to do this. We will not refund the costs of return postage to us unless the products are faulty. You may not cancel your order once payment has been made via PayPal.

In your order confirmation, you will receive an exchange & return form, which you must fill out with the correct information and return together with the item. The customer is obligated to pay for the freight and are responsible for the package until it is marked as “delivered”.

International returns:
1.  Any items that are being returned must be in perfect (unused, new) condition without any visible signs or damage, and must have the original label attached. Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seal still attached. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match with these criteria.
2. Send us an e-mail to post@darkessencerecords.no with your return request. Await approval of return prior to shipping the item.
3. Place the item(s) in the original shipping box or any other solid carton box. Close the box and tape it securely. Print and fill out the return form sent to you by e-mail and put this along with the product. NB: It is important that you write down your order number, name, e-mail, and reason for the return.
4. If your return is accepted upon arrival at our warehouse, your return will be handled/refunded within 14 days from the time of arrival. 10% of the order value will not be refunded. 

Please note: valid return requires that the item is in its original condition. If we have made a mistake, or if the item has a production failure, we will pay the return costs.

Uncollected packages
In the event a shipment is not collected within 14 days, the parcel will be returned and the customer will be charged for return shipping in addition to the costs for handling the return. In the event that Purchaser request that we ship out the product again, the extra post-delivery cost of the return will be invoiced.

2. PERSONAL DATA

When you make a purchase from this website, the personal information collected enables us to process and deliver your order. In doing so you consent to the recording, holding and using the personal data we collect about you. We are committed to the Data protection legislation and completely dedicated to the privacy of our customers information.

3. LIMITATION OF LIABILITY

KARISMA & DARK ESSENCE RECORDS AS liability to you is limited to the price of the products purchased and the delivery cost involved and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these terms and conditions of sale.

4. CHANGES TO THE TERMS AND CONDITIONS OF SALE

Our terms and conditions of sale may be changed. Please review them regularly. If you continue to use the website after a change has been made you are deemed to have accepted it.

5. LAW AND JURISDICTION

These terms and conditions of sale shall be governed by and construed in accordance with the laws of Norway. Any disputes arising in relation to the website shall be subject to the exclusive jurisdiction of the courts of Norway. If any of these terms or conditions of sale should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions shall survive and continue to be binding and enforceable.

6. COMMENTS AND COMPLAINTS

If you have any comments or complaints to make about purchases made through this website please send them to the proprietor, Karisma & Dark Essence Records AS, Nygårdsgaten 2, 5015 Bergen, Norway, or send an email to shop@karismarecords.no

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